Terms and conditions
General information: Prices are per person and day/offer and include all taxes, for half board with a minimum stay of 3 days. A special reduction applies to children staying in a room with their parents.
Arrival/Departure
Check-in time on the date of arrival is 13:00. We ask that you vacate your room by 11:00 on the date of your departure. Please send us a message if you plan to arrive later than 18:00.
- Cosy bath robes are available free of charge for the duration of your stay. You can obtain a pair of bath sandals for 6.00 €
- Rooms with breakfast receive a discount of 11 € off the half board rate.
- You are welcome to bring your dog. However, we ask that you please do not bring your pet into the dining room of the wellness centre! We charge 15 € per day for your pet, food not included. Please bring your own blanket or pet bed.
Payment
We accept payment via cash or bank transfer or credit card
- Raiffeisen della valle Isarco
- IBAN: IT 79 A 08307 58224 000306226001
- SWIFT/BIC: RZSBIT21607
Reservations are only binding upon receipt of confirmation from Herolerhof Hotel via fax, email or regular post. We request a deposit of € 100 per room. This advance payment can be made via bank transfer .
Cancellation
- We will refund your deposit minus an administrative fee of 20.00 € for cancellations up to 8 weeks prior to the date of arrival;
- we do not refund deposits on cancellations made less than 8 weeks prior to the arrival date.
- In the event of cancellation 4 weeks prior to the arrival date, guests are charged for 80% of the entire period for which they booked, and for cancellations 2 weeks prior to the arrival date, 100% of the booking price is charged.
- In the event of a late arrival or early departure, we charge for the entire period that was booked.
